Returns & Exchanges

At Freshcon India, we strive to deliver the highest quality food products; however, due to the perishable nature of our items, we only accept returns for damaged or incorrect deliveries within 24 hours of receipt.

Return Process

• 1.
  Inspection and Reporting

  Examine your package immediately upon delivery and document any visible damage or incorrect items with clear photographs.

• 2.
  Contact Support

  Email our customer service team at support@freshconindia.com within 24 hours of delivery, including your order number and the photos of the issue.

• 3.
  Verification Process

  Our quality assurance team will review your claim within 48 hours to determine if the product meets the criteria for a replacement or refund.

• 4.
  Resolution and Refund

  Once approved, we will either dispatch a fresh replacement or initiate a refund to your original payment method within 5-7 business days.